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Current as of 01 Jan 2026

Terms & Conditions

Please read these terms and conditions carefully before booking your Umrah package with us. By confirming a booking, you agree to the following:

Before booking your Umrah journey with us, please take a moment to read through the following terms. These outline the key details regarding bookings, payments, cancellations, and your responsibilities as a traveler.

We want your experience to be smooth, transparent, and informed — this page helps ensure we’re on the same page from the very beginning.

By confirming your booking, you agree to the policies listed below. If anything is unclear, feel free to reach out. We’re here to help.

1. Booking & Confirmation

All bookings are subject to availability.

A booking is confirmed only after receiving full or partial payment as specified at the time of reservation.

Prices listed are per person unless otherwise stated and are based on current exchange rates and flight/hotel availability.

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Terms and Condition

Booking & Confirmation

2. Payment Terms

We accept payments via bank transfer, credit/debit card, or approved installment plans.

A deposit may be required to secure your spot. Full payment is usually due [e.g., 30 days] before departure.

Failure to pay on time may result in cancellation and loss of deposit.

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Terms and Condition

Payment Terms

3. Cancellation & Refund Policy

Before Visa Issuance: You may cancel with a partial refund, minus any non-refundable components (e.g., flight tickets).

After Visa Issuance: Cancellations are non-refundable.

No-Shows or Missed Flights: No refunds will be issued for no-shows or missed departures due to personal delays.

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Terms and Condition

Cancellation & Refund Policy

4. Travel Documents

Passports must be valid for at least 6 months from your travel date.

It is your responsibility to ensure all documents, including Umrah visa, are in order.

We assist with visa processing but are not liable for delays or rejections by Saudi authorities.

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Terms and Condition

Travel Documents

5. Health & Safety

All travelers must comply with health guidelines and provide required vaccination certificates as per Saudi regulations.

You are responsible for ensuring you are medically fit for travel.

Travel insurance is strongly recommended and is not included unless stated.

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Terms and Condition

Health & Safety

6. Itinerary Changes

While we do our best to follow the planned itinerary, we reserve the right to make changes due to flight schedules, weather, or unforeseen circumstances.

Any changes will be communicated promptly and alternative arrangements will be made wherever possible.

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Terms and Condition

Itinerary Changes

7. Accommodation & Transport

Hotel ratings and distances are based on data provided by our suppliers and may vary slightly.

Room types are as per booking. Specific requests (e.g., early check-in) are subject to availability.

Transport is shared or private depending on your package tier.

8. Group Travel Conduct

All travelers are expected to maintain respectful behavior throughout the trip.

Disruptive or inappropriate conduct may lead to removal from the group without refund.

9. Liability

We are not responsible for loss or damage to personal belongings, missed connections, or delays caused by third-party providers.

Our liability is limited to the cost of the services provided by us directly.

10. Governing Law

These terms are governed by the laws of [Insert Country], and any disputes will be subject to the jurisdiction of [Insert Local Courts or Arbitration Body].

How Can You Contact Us About This Policy?

If you have any questions or concerns regarding our Terms & Conditions, you can reach out to us directly:

Phone: +91-XXXXXXXXXX

Office Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Email: support@nusukharamain.com

We're happy to assist with any clarification you may need before or after booking your Umrah package.

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Join thousands of pilgrims who’ve taken the first step with us.

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